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      Moorepay

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      UX Manager Interview

      12 Nov 2025
      Anonymous interview candidate
      Swinton, North West England, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Moorepay (Swinton, North West England, England) in Oct 2025

      Interview

      There was a two stage interview process. The first was relatively informal with the CPO, who wanted to understand my background, my approach to building teams and how I might approach setting up a new function within a company that has no design culture right now and is very immature in their approach to UX (trustpilot reviews attest to this a LOT). The second stage was an interview again with the CPO and with the head of UX from the parent company that had recently acquired Mooorepay. This interview was accompanied by a "short task", asking some very specific questions about 1) Understanding the problem; 2) Setting a vision and priorities; 3) Design and delivery approach; 4) Influencing and building buy-in and 5) Scaling and future vision. The second interview was answering questions around the presentation, then a further deep dive on subjects covered in the first interview (eg. how would you hire a team, what skills are important, how would you start with a new product etc) There was an interesting paragraph in the task about how this definitely wasn't free consultancy - but it felt very much like that especially given that after two interviews and a presentation task that took quite a while to put together (asking for an 18 month 0-1 UX strategy isn't a 1 or 2 hour task, for future reference, not when factoring in all the research etc that has to go into it) that I am writing this review a month after the interview, having STILL gotten no feedback on my application, despite having chased their internal recruitment team several times. This is really really poor - if you can't be bothered getting back to people - even to just let them know you went with someone else, please don't waste their time and especially don't give out these tasks. We're not here to be free labour for you. I'd urge anyone interviewing with this company in the future to refuse any and all "short tasks", as it's unlikely your effort will even be met with the most basic of manners.

      Interview questions [1]

      Question 1

      How would I structure a team to build a new product in an existing industry and what skills I thought were important for first hires; should they be specialists or generalists
      Answer question