The interview process starts with a phone call. During this phone call, the interview asked a multiple number of technical questions varying in degrees of difficulty over a wide range of technologies (active directory, exchange, linux, etc). It was a bit off setting, but if you stick with what you know, you should be good. After that came the group interview. This is not as intense as the phone interview. You are in a room with several people from different technical groups. They ask your standard behavior questions and try to get to know you, once that is done they ask about your previous technical experiences. Once done with that, you present your presentation about a past project you worked on (the presentation had to be no more than 10 minutes). The hiring process did take about three weeks before an official offer was made. Also the role name and responsibilities did change once the offer was made. Originally the position was suppose to be in system administration, but it changed to include end user support and call center operations as well.