I applied online. The process took 6 months. I interviewed at Mercer (Norwood, MA) in Feb 2013
Interview
I was interviewed by 1-2 people (senior CSA, TL, manager, etc.) in the dept. from 3 teams who were looking to hire a new CSA. They mostly asked the same questions about my background and why I was looking to be a CSA at Mercer.
Interview questions [1]
Question 1
* Describe a time you made a mistake and how the situation was resolved.
* How would you react if you were on a client call and the client was angry or yelling?
* Do you work better individually or as part of team? Why?
* What about Mercer made you apply for this position?
