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      Medallia

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      People and Culture Position Interview

      25 Jul 2014
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2 months. I interviewed at Medallia

      Interview

      My experience interviewing with Medallia reminded me of rushing a really weird, unorganized sorority. A recruiter reached out to me on LinkedIn, and promised to schedule a second interview within a week or so. I didn't hear from him, so eventually emailed to follow up a couple weeks later. He set me up to talk with someone else who said "Oh, the recruiter didn't think you were interested in the position." Very confusing. I then was set up with 3 more phone interviews, a couple of which asked questions that really shouldn't be asked in an interview setting. I'm a very open person, but I don't think it's legal to ask someone about how religious they are in an interview. Even though I was interviewing for a training position, I was sent the famous Medallia Challenge, which was all data analysis and spec-ing a website. I felt like they were setting me up to fail, since I had no background in this area, and would not be an analyst - it was an odd assignment. The challenge took me about 10 hours of research, and I missed the passing grade for an analyst by one point. I was then invited in for an in-person interview, where I was asked to prepare a presentation (another 15 hours of work) on analyzing data (which, again...was outside of my experience). I understand the reasoning behind this, but I certainly was not set up for success. The interviews (with 5-6 people) went fine, but I was concerned about the lack of role definition - everyone I spoke with had a different vision for the position. The recruiter called me the next week to tell me they weren't moving forward with me, and I asked for feedback. For a company that told me how much they valued feedback and growth, I expected to come away with some good learns about how to improve. When I asked if they had any feedback, he said, "No", and rushed to end the conversation. I was really disappointed by this. After spending 40+ hours in the interview process, I felt that it was very inconsiderate of Medallia to not provide any critique or feedback for me. I really like the idea of the company, but I felt like the whole process was about trying to put me through rush week, convince me that I'd be lucky to have them, and make me prove my devotion when they asked me to do things that were unrelated to the role. Hopefully, they get a little more organized and a little more gracious in the future.

      Interview questions [1]

      Question 1

      How religious are you? How does that impact your life?
      Answer question
      1
      avatar
      Medallia response
      11y
      Thank you for taking the time to leave such a thorough review of your experience -- your description of the interview process as rushing a really weird, unorganized sorority made me laugh, and then (almost) cry. It's a very accurate characterization of the experience you described, but also a painful characterization for me, who is, ultimately, responsible for recruiting. I sincerely apologize that we let you down. I am frustrated that we were unable to give you feedback and that our interview process wasn’t more organized. While I can't change your experience, I can say that we are now kicking off a candidate experience initiative that, we believe, will not only bring the concerns raised by you and other applicants to the forefront of our business, but also help us systematically resolve them. Your review is a reminder of the importance of this initiative. Thank you again for bringing your poor experience, and the message it sends, to our attention. If you would like to discuss your interviews any further, I am always available at amy.pressman@medallia.com.