Medallia Overview

  • San Mateo, CA
  • 1001 to 5000 Employees
  • 2001
  • Company - Private
  • Enterprise Software & Network Solutions
  • $100 to $500 million (USD)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market to understand and manage the experience for candidates, customers, employees, patients, citizens, and residents.
Mission: We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact ...

Company Updates

20 September 2022
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Happy Latinx & Hispanic Heritage Month! Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. We asked Medallians to share what belonging looks like at Medallia. Thank you to Adriana Jimenez, Nieves Alegre, Miguel Angel González Diez, Lorena Kurtjian Hernandez, Dheena Allen, Arcelia D., Mario Aldayr Cardenas, and Marcio Bianchi for sharing their perspectives. #HispanicHeritageMonth #latinx #hispanic
Shared image - Medallia on LinkedIn: Latinx & Hispanic Heritage Month
Medallia on LinkedIn: Latinx & Hispanic Heritage Month
20 September 2022
Transitioning to a career in tech might feel challenging if you don’t know where to start — join Chris Randolph (he/him/his), Lee Becker, and Dina Caraballo for a special open house covering what it takes to break into the tech industry. #CareerDevelopment #CareerGrowth #CareerAdvice
Shared image - Medallia on LinkedIn: Medallia [Open House Series] Breaking Into Tech
Medallia on LinkedIn: Medallia [Open House Series] Breaking Into Tech

Medallia Reviews

Recommend to a Friend
Approve of CEO
Leslie Stretch
Leslie Stretch
294 Ratings
Featured Review
Current Employee, more than 1 year

"This is my dream job"

18 Apr 2022 - Marketing
Positive Outlook
Approves of CEO


- Benefits: Competitive salary, fantastic health insurance (for U.S.), mental health days, unlimited PTO with a culture that encourages you to take it - Culture: Everyone is helpful, fun, and


- This is hardly a dealbreaker, but there aren't consistent opportunities to get to know Medallians outside of your own team, such as hosting fun Slack channels or weekly (virtual) happy hours.

Advice to Management

None at this time. We had some leadership changes in marketing in the last few months, and I'm excited about the new vision and strategy that has come with it.
See All 727 Reviews

Diversity & Inclusion at Medallia

(281 reviews)

Diversity Programs & Initiatives


Diversity at Medallia

Hiring the whole person begins with inclusion which starts with diversity. A core value we take seriously is cultivating a culture where everyone feels a sense of belonging.

DEIBs mission is to confront inequality and take action to combat the systemic barriers that have plagued the tech industry by creating a culture where everyone is seen, heard, and respected in every part of our business internally and externally. Ensuring that all people who interact with Medallia understand that we are a product

Diversity & Inclusion FAQs

All answers shown come directly from Medallia Reviews and are not edited or altered.

Does there seem to be diversity at Medallia?

...Medallia management has done a great job opening meaningful conversations regarding diversity, inclusion, and belonging, as well as setting tangible goals to remedy the current lack of diversity at the company. ...Read More

Read 17 more responses

Medallia Photos

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Medallia Interviews

Getting an Interview
Applied online41%
Employee Referral18%

  1. Featured Interview

    Technical Account Manager Interview

    Anonymous Employee in United States
    No Offer
    Positive Experience
    Easy Interview

    I applied online. I interviewed at Medallia (United States) in Jan 2022


    I was pleasantly surprised with how well they communicated with me and kept me in the loop with the entire process. Also the fact I got an actual phone call letting me know their decisions instead of a generic email was an added bonus. Most companies these days either send you an auto-generated denial email or simply just ghost you when you follow up with them asking for an update.

    The only slightly negative feedback I have was that I was told that you were passing because while I had great customer focused skills the person I interviewed with felt my technical skills weren't as strong as they'd like them to be. The issue was we really didn't even dive all that deep into my technical background and the only thing remotely close was that he asked me how I would respond to a scenario with a customer where the product wasn't working as expected.

    Not knowing your product and how it exactly works makes it close to impossible to answer types of questions like this, but I did give what I thought was very thorough answer at how I would go about troubleshooting things to which he responded with positive feedback which is why I am left feeling puzzled at the reason you gave me for passing on my application.

    They gave a scenario where one of their clients who typically had a 20% response rate to their email surveys is now noticing a drop in that number and they wanted to know why.

    1 Answers

See All 455 interviews

Medallia Awards & Accolades

  • Best Places to Work for LGBTQ Equality, 100% Corporate Equality IndexThe Human Rights Campaign Foundation2022
  • 100% on Corporate Equality Index - Best Places to Work for LGBT EqualityHuman Rights Campaign2019
  • Equal Pay CA pledgeCalifornia Commission on the Status of Women and Girls2019

Popular Careers with Medallia Job Seekers


Medallia FAQ

(50 Questions)

All answers shown come directly from Medallia Reviews and are not edited or altered.

See questions about:

Does Medallia offer relocation assistance?

...Good salary, benefit package and colleagues...

20 March 2021

Read more

See 1 more answer

People Also Ask about Medallia

Employees rate Medallia 3.7 out of 5 stars based on 727 anonymous reviews on Glassdoor.

To get a job at Medallia, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Medallia and prepare for tough questions.

Overall, 64% of employees would recommend working at Medallia to a friend. This is based on 705 anonymously submitted reviews on Glassdoor.

51% of job seekers rate their interview experience at Medallia as positive. Candidates give an average difficulty score of 3.1 out of 5 (where 5 is the highest level of difficulty) for their job interview at Medallia.

48% of employees think that Medallia has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

Work at Medallia? Share Your Experiences

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