I applied online. The process took 3 weeks. I interviewed at Lyft (Nashville, TN) in Jul 2016
Interview
The process begins with a quick telephone interview. If the initial discussion goes well, there is a group interview at the Lyft office. This step includes a short presentation, a group activity to break the ice, a round of three 10-minute interviews, and finishes with a practical portion that requires you to respond to an email from a mock customer. After the group interview, you may be invited to a third interview that begins with two mock customer calls and ends with a couple more traditional interviews. Everyone is incredibly friendly and supportive throughout the process.
The hiring process was pretty smooth. I initially applied in may and was given a job offer the next month. I appreciated everyone I spoke with. The hiring team was warm and inviting. I had three rounds of interviews.
Interview questions [1]
Question 1
Standard customer service questions. No curveballs.
I applied online. The process took 2 weeks. I interviewed at Lyft (Nashville, TN) in Sept 2019
Interview
It's 3 part where you're asked to give examples of how you've handled difficult situations. What customer service means to you. Why are you interested in this role and why do you think you'd be a good fit for it.
I applied online. The process took 2 weeks. I interviewed at Lyft (Nashville, TN) in Nov 2018
Interview
Once they email you saying they would like to interview you, you first send in a written response to an email from a driver and they review it and if they like how you responded then they emailed me a link and the time of the interview. Then when you go to the link you join the meeting and you get interviewed by 4 different people including a customer role play. And they also check your internet connection. They also make sure you have a desk, chair and a quiet office space in your home.
