Dropped in a CV. Followed it up a couple weeks later and jotted down my details. Was called the next day and asked to come for an interview the following week. Had s chat about what I knew of the business, how I've performed as part of a team in the past, a bit about me and what I've done personally and professionally; I was then e-mailed to be informed that I had been successful in the interview process, and the the arrangements for my induction were made. They just want to see some personality, a confidence, a passion for good customer service, and you as a person.

I was invited to a group interview on a weekday night at the end of November. I did not know it was going to be a group interview, but we waited outside the location until the privacy screen was lifted and we were ushered in. Passport was provided (mandatory) and nametags assiged. We were split into two groups for two tasks. One group went to practice lower arm massages with the massage bars; people paired up and were guided on the process. The other group played a silly game (I forgot what she called it, but it was an improv process to build upon an imaginary story upon each person's turn). After each group had done both tasks, we were gathered up and asked if we had any questions.