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      Customer Success Advocate Interview

      10 Aug 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Other Customer Success Advocate interview reviews for Lumen

      Customer Success Advocate I Interview

      8 Jul 2024
      Anonymous interview candidate
      Poplar Bluff, MO

      Application

      I interviewed at Lumen

      Interview

      There are three rounds of interviews. After completing the application, the candidate received an email to complete a pre-recorded interview. If selected, the candidate receives an email from a recruiter requesting a virtual interview. If the interview with the recruiter went well, the candidate moves to the 3rd round. The third round is a one-hour panel interview with 3 hiring managers. The panel interview is behavioral base with 7 questions.

      Interview questions [1]

      Question 1

      Why do you want to work at Lumen? Why should we hire you? Tell me about yourself?
      Answer question
      17
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Lumen (Poplar Bluff, MO) in Jul 2024

      Interview

      Interview was a digital, self-recorded type interview. It was fairly easy. They gave me 60 seconds to think about the question as well as two attempts to record myself answering the question. All of the questions were STAR method, basic interview questions. There were 6 questions total. I wrote the questions down and will list them here. After the questions, they wanted you to complete 3 games. The first game was a basic math game, the second game was a memory game, and the third game was a game where you had to complete the way pipes were running.

      Interview questions [6]

      Question 1

      Tell us about a time you failed to reach a target or a goal in a professional environment.
      Answer question

      Question 2

      Please describe a time when you were faced with conflicting interests between what was right for a customer or coworker versus what was right for your company as a whole.
      Answer question

      Question 3

      Please give an example of a time you delighted an external client by making an extra effort and giving them better service than they expected.
      Answer question

      Question 4

      Tell us about a time you had an opportunity to develop a relationship with a customer that you interacted with on a regular basis.
      Answer question

      Question 5

      Please describe a time you dealt with a customer who was frustrated about a problem they had been trying to resolve on their own, but required additional assistance.
      Answer question

      Question 6

      Please give a specific example of a time when it was critical to the success of a project for someone to understand and accept your point of view.
      Answer question
      12

      Customer Success Advocate Interview

      20 Jun 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Lumen

      Interview

      Very Easy to follow the instructions during the interview. You got two chances to answer the question. It was a total of 6 behavioral questions and 3 games. The games were a bit confusing.

      Interview questions [1]

      Question 1

      To describe a time that you had a challenging customer
      Answer question