Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Lumen

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Lumen reviews | Lumen jobs | Lumen salaries | Lumen benefits | Lumen conversations
      Lumen interviewsLumen Tech Support interviewsLumen interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Tech Support Interview

      23 Mar 2010
      Anonymous employee
      Orlando, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Lumen (Orlando, FL) in Mar 2010

      Interview

      the process was great they had questions regarding tech support.

      Interview questions [2]

      Question 1

      if you have no sync on modem what can be the steps to troubleshoot
      1 Answer

      Question 2

      how do you connect a router to modem
      1 Answer

      Other Tech Support interview reviews for Lumen

      Tech Support Interview

      31 Dec 2015
      Anonymous employee
      Omaha, NE
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Lumen (Omaha, NE) in Dec 2015

      Interview

      Basic behavioral questions and a times computer aptitude test, follow up interview after that- I applied from out of state so did not have an in person interview, the recruiter was very helpful. I have heard recently that they are not very honest about the hours, be very direct about the hours, you will work weekends regardless of what they say. Also inquire how your hours will change once you get promoted to another product, i.e Prism, as this is a 24 hour availability product and you will have to bid on shifts.

      Interview questions [1]

      Question 1

      What would you do first if your computer wasn't working
      1 Answer

      Tech Support Interview

      7 Jul 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Lumen in Jun 2015

      Interview

      Submitted application online, assessment test, email to schedule interview. phone interview process with recruiter for about and hour. Went over brief overview of the company, the position, and what to expect.

      Interview questions [2]

      Question 1

      Why should we hire you?
      Answer question

      Question 2

      What have you done in tough situation at your previous or current job and what was the resolution to the problem?
      Answer question

      Tech Support Interview

      21 Oct 2013
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. The process took 3 weeks. I interviewed at Lumen (Bengaluru) in Oct 2013

      Interview

      Round one- Telephonic- Technical and communication ( Lotus notes application related) Round two- Face to face- Technical with manager Round three- Client round- Telephonic- Core technical ( Lotus notes application related) Roung four- Face to face- Experience related and stability and the company process related Round five- HR round- Salary discussion and job related Round six- Flat market test- Online- Technical and grammar related

      Interview questions [1]

      Question 1

      Callender related issues in lotus notes: Can you send the email conversations between few people as a meeting invite to the same people or many withouth attaching the file by saving it in a different format or by pasting the conversation in the description window. If yes, HOW?
      1 Answer

      Top companies for "Compensation and Benefits" near you

      avatar
      Capgemini
      3.7★Compensation and benefits
      avatar
      SAP
      3.9★Compensation and benefits
      avatar
      Cisco
      4.0★Compensation and benefits
      avatar
      Dynatrace
      3.9★Compensation and benefits