3mo
Hi there,
Thank you for sharing this feedback.
Providing a seamless and supportive experience is a core part of our interview process, so it’s disappointing to hear that our coordination in this instance didn’t match the positive impression you had of our team.
We clearly had some communication gaps throughout the process, and we’re especially sorry that you felt unable to reschedule while you were unwell. We are looking into the specific circumstances that led to these disconnects to ensure we uphold our usual standards of candidate support moving forward.
We appreciate you calling this out, it helps us stay on track. If you’re open to sharing more details about your experience, please feel free to reach out to us at peopleops@learnupon.com.