I applied online. The process took 1 week. I interviewed at John Lewis & Partners (Liverpool, England) in Aug 2017
Interview
After completing initial online tests I was invited to the assessment day. There were about 12 candidates altogether with two facilitators and 4 people observing the groups. We were split in half and then completed a group task - making a poster detailing 5 ways to deliver good customer service, 5 ways to handle an angry customer, 3 ways to enhance product knowledge. Just make sure you offer ideas and listen to others. Then went into another room to complete a 1:1 interview - the interviewer was very friendly! A good experience overall, wasn't too nerve wracking. Literally completed the assessment this morning so I am yet to hear back about an offer.
I interviewed at John Lewis & Partners (London, England)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.
