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John Lewis & Partners

Engaged Employer

John Lewis & Partners

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John Lewis & Partners Reviews

3.8

68% would recommend to a friend

(3981 total reviews)

CEO Sharon White

Sharon White

82% approve of CEO

Ratings by category

3.9

Diversity and Inclusion

3.7

Culture and Values

3.6

Compensation and Benefits

3.5

Work/Life Balance

3.2

Career Opportunities

3.2

Senior Management

Ratings distribution

5 stars

35%

4 stars

36%

3 stars

17%

2 stars

6%

1 star

5%

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Good benefits including discount and pension and sabbatical.(in 293 reviews)
  • "and good pay(in 252 reviews)
  • "Respectful and great people to work with.(in 246 reviews)
  • "friendly staff and lots of support(in 150 reviews)
  • "Supportive and friendly colleagues(in 134 reviews)
Cons
  • "Poor management and lack of engagement.(in 221 reviews)
  • "Too many managers in head office and not enough positions below.(in 193 reviews)
  • "Long hours and weekend shifts to cover late night and weekend store opening hours but to be expected for retail.(in 138 reviews)
  • "Low salaries and bonus not what it once was.(in 48 reviews)
  • "No career progression at all(in 41 reviews)
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Found 3,981 of over 4K reviews

Updated 4 Dec 2023

    1. 5.0
      26 Jun 2022
      Home Economist
      Former Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team A very rewarding job

      Cons

      Canteen food was not good

      1. 4.0
        23 Feb 2016
        Anonymous Employee
        Former Employee
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Great benefits, colleagues and work ethic

        Cons

        None apart from working at weekends

      2. Join the John Lewis & Partners team
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        1. 1.0
          6 Oct 2017
          Anonymous Employee
          Current Employee
          Recommend
          CEO Approval
          Business Outlook

          Pros

          They are very focused on building strong teams, lots of fun ways to keep you engaged in the job

          Cons

          Not for people who like to stay physical and active during the day.

          1. 4.0
            13 Nov 2023
            Sales Assistant
            Former Employee, less than 1 year
            Bristol, England
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Lovely staff, straight forward tasks, once you know what you are doing it gets easier as you do it, care a lot about how you are feeling! I worked in Bristol cribbs causeway John Lewis and they had a big cafeteria and nice food, a quiet room, and a worship room for when you were on break. It’s nice to know the company cares about you.

            Cons

            There are a lot of positive things the only cons i would say are when I worked there in December 2022 as a Christmas temp they couldn’t keep anyone on permanently after if they were good at the job due to financial issues etc which I was gutted about as I really enjoyed working there! And on the job training was okay but didn’t give me enough time to get my head round how to work things but you get used to what you are doing and how things work!

            1. 1.0
              7 Sept 2023
              Home Design Stylist
              Former Employee, more than 3 years
              Recommend
              CEO Approval
              Business Outlook

              Pros

              - Up to £695 of free clothing per year (limited brands) in personal stylist/ home design stylist roles - Some of the people are decent (but most have jumped ship) - Sometimes free lunches over Christmas - Free fruit?

              Cons

              - No HR team - Zero support for disabled/neurodivergent individuals - Any attempt at diversity and inclusion is performative at best and at worst down right toxic - Zero career progression - Will work you into the ground for insultingly little pay - No incentive to go above and beyond as the reward for underperforming staff is the same as outstanding staff - No work life balance - Most staff facilities are 'broken' (or purposefully switched off to save money under the guise of 'broken'), including coffee machines, lifts, escalators, work phones, shredders, microwaves etc etc - A totalitarian approach to sickness - Management is SHOCKING - Total disregard for talent retention - Will do a 180 degree turn on strategy so often and poorly it'll give you whiplash - If you experience any kind of sexual harassment it will not be taken seriously. - This place made me so stressed and mentally unwell that I started loosing hair, had multiple burnout episodes, and required therapy. 6 months out and it's like I was never mentally ill.

              7
              1. 2.0
                1 Nov 2023
                Selling Assistant
                Former Employee, more than 8 years
                Kingston upon Thames, England
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Discount, lovely colleagues and lovely customers majority customers age 50+

                Cons

                Management do not listen do not protect you. Instead they will carry on supporting rude managers who will humiliate you right in front of customers!! Esp ground floor extremely freezing in winter too hot one can faint in summer on the top Mment won't listen to partners or customers. Loud out treatment:You are just number your say doesn't matter!!

                2
                1. 3.0
                  4 Dec 2023
                  Selling Partner
                  Current Employee
                  London, England
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Pay at the end of the month

                  Cons

                  Super long working hours Not considerate of people real life

                  1. 3.0
                    4 Dec 2023
                    Merchandising Assistant
                    Former Employee, more than 1 year
                    London, England
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Corporate atmosphere, nothing to dislike particulary

                    Cons

                    Low pay and low bonus

                    1. 3.0
                      2 Dec 2023
                      Partner
                      Former Employee
                      Aberdeen, Scotland
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Great salary, good hours, pleasant atmosphere.

                      Cons

                      Nasty customers, not neurodiversity-affirming. Avoid if autistic.

                      1. 4.0
                        3 Dec 2023
                        Sale Assistant
                        Former Employee
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Colleagues very friendly and helpful

                        Cons

                        Management was a bit hit or miss

                      Viewing 1 - 10 of 3,981 Reviews
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                      John Lewis & Partners Reviews FAQs

                      John Lewis & Partners has an overall rating of 3.8 out of 5, based on over 4,308 reviews left anonymously by employees. 68% of employees would recommend working at John Lewis & Partners to a friend and 44% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, John Lewis & Partners employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at John Lewis & Partners. This rating has decreased by -6% over the last 12 months.

                      68% of John Lewis & Partners employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated John Lewis & Partners 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

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                      Glassdoor has 4,308 John Lewis & Partners reviews submitted anonymously by John Lewis & Partners employees. Read employee reviews and ratings on Glassdoor to decide if John Lewis & Partners is right for you.