I interviewed at John Lewis & Partners in Jul 2017
Interview
Half of the interview was a group assessment and half was individual. The group assessment consisted of a task where together you thought of 5 points for good customer service, 5 points on how to deal with a customer complaint and 3 points on how to enhance your product knowledge. The individual assessment consisted of a more traditional interview setting with the following questions (couldn't remember all of them):
Interview questions [4]
Question 1
Describe a scenario in which you went the extra mile to resolve a difficult situation
I interviewed at John Lewis & Partners (London, England)
Interview
I attended a group interview for a temporary Christmas position where we worked together on scenario-based tasks, discussing different approaches and demonstrating teamwork, communication, and problem-solving skills throughout the process.
Interview questions [1]
Question 1
How would you handle a situation where there’s a long queue of customers, some becoming impatient, while you’re short-staffed during the Christmas rush?
I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Cardiff, Wales) in Oct 2025
Interview
It was a group interview where we had to read several scenarios, make individual notes, and then discuss possible solutions with the rest of the group. The assessed part was the group discussion, which was challenging because some of the other participants were very loud and overly confident. This made it difficult to share my points without feeling like I was interrupting or coming across as rude. There was also no one-to-one interview at the end, so my performance was judged entirely on how I interacted within the group.
Really easy. Done a group interview where they test you on your team work, then a solo interview to see your individuality. I then found out a week later if I got the job.
Interview questions [1]
Question 1
What do you like about the customer service in John Lewis?
