IntouchCX Customer Service Representative CSR interview questions

was pretty easy, first was a phone screen and then was the interview i person. basic questions, they asked about knowledge in some crm systems and also in customer service

The interview process was an easy three-step experience that felt very organized. It began with an initial recruiter screening to discuss the role, followed by a behavioral interview with the hiring manager that focused on past customer service scenarios. The final stage was a straightforward evaluation of culture fit and a review of the job expectations, making the entire journey smooth and professional.