Customer Service Representative applicants have rated the interview process at IKEA with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 77.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 21 days.
Common stages of the interview process at IKEA as a Customer Service Representative according to 5 Glassdoor interviews include:
Presentation: 40%
Phone interview: 40%
IQ intelligence test: 20%
Here are the most commonly searched roles for interview reports -
Ikea gets to know you and see how you would fit in with their work place. Very welcoming and about 10 thorough questions about your qualities and experiences in past jobs.
Interview questions [1]
Question 1
Q: What was one instance where you found yourself overcoming a difficult task.
Great interview with good mix of questions. And promotes you asking them on the work culture n environment. You should have been able and willing not be in a situation like the other one and have your best
I applied online. I interviewed at IKEA (Birmingham, England) in Sept 2025
Interview
A few rounds of interviews and decided this may not be the one. Promising company, people are great, love the perks. there was a group session, and team exercises people are great, love the perks. there was a group session, and team exercises
Interview questions [1]
Question 1
Experience working with people, what your values are, how sustainable are you
I applied online. The process took 4 weeks. I interviewed at IKEA (Baltimore, MD) in May 2025
Interview
Very positive call with members of the management team. Felt they were very fair and friendly on the call. My availability/plans didn’t work out with the role but I enjoyed the conversation.