It is a long process if you pass the first interview. I did sent an follow up email to finally received an offer. in total I had three interviews. I have heard other people process and usually if you are not selected they don't call you back,
Interview questions [1]
Question 1
how do you handle certain situations with customers
I applied online. The process took 3 weeks. I interviewed at IATA
Interview
A phone interview followed by a face to face.
The phone interview was mainly technical and described the job details
The face to face was more around motivation to apply, describing the work environment & what to expect.
Very professional atmosphere and staff.
Direct questions, friendly staff and overall a very positive environment.
Overall, one comes saying: I want to work here