I applied at hm.com and recieved a call the following day for a phone interview. The phone interview took about 25-30mins. They asked questions about my resume, previous experiences, work ethics, future goals and availability. At the end of the phone interview they scheduled me for a group interview the following week. At the group interview there were 3 other people and we were each asked different scenario questions one at a time. After the group interview they called a week after to schedule an individual interview, where I was asked similar scenario questions, a little about myself and future goals; at the end I was offered the job. Overall it was a bit of a long process but the managers where very friendly and made me feel comfortable. They spoke about why the liked working there and stressed the fact that h&m believes in people, the consider employees' work-life balance and they encourage you to learn and grow within the company.
Interview questions [1]
Question 1
Describe a time where you had to deal with a difficult customer.
I interviewed at H&M (London, England) in Jun 2026
Interview
Group interview with like 8 peoples
- 3 facts about yourself
- define fashion and ur own style
- why H&M
Then group activities
- list of scenarios and prioritise 3
- list of scenarios and dress up an individual
Then fill in form of availability and contact info.
I applied online. I interviewed at H&M (Dundalk) in Mar 2026
Interview
It was lovely, very interactive. Getting to meet new people, seeing the H&M store was really nice. The supervisor was really professional and warm. First we got to know each other, then did a question and answers round with everyone, situation based, customer service based, questions to display your skills etc, talking about H&M values and then we had a group task, to come with a outfit based on the provided situation.