I applied online. The process took 2 weeks. I interviewed at H&M (Harrow, England)
Interview
You come in in casual dress. Both the phone call and the interview letter said 'dress to impress' but they really want a plain shirt (of a sensible colour), jeans (not overly torn) and flat shoes, preferably converse or pumps.
After waiting around for half an hour and seeing the other interviewee, whisked off to do some work, I was already discouraged from being interviewed. There were two women in the room who interviewed me and they were happy and bubbly but quite intimidating. I think it was they way they stared at me and looked over the clothes.
Despite having no retail experience at all, they asked difficult questions I wouldn't know unless I had training with their company. They stated there would be training and that no experience was needed.
After getting the fundamental question wrong they said I wasn't suitable for the job, thanked me for coming and left me to find by way back out of the store.
Interview questions [1]
Question 1
Do you have retail experience?
Why do you want to work for h&m? (I hate this question so much)
A customer wants a pair of jeans that she can't find in-store. How do you go about getting her what she wants?
I applied online. I interviewed at H&M (Fairfax, VA)
Interview
Great process and team, connecting with everyone felt very easy. I had some behavioral questions and some about my experience. Ultimately they decided to move forward with someone else. I would recommend giving it a try.
Very easy interview with one other person who applied. Asked about how you might handle a difficult customer, who you are, etc. Second interview was basically just the job offer and signing papers.
Interview questions [1]
Question 1
How would you handle a difficult customer? What is one thing you noticed in our store that you would improve?
It's a group interview and in mine there were x4 other people. We introduced ourselves and got split into teams to complete a task on their values. Then we were split into different teams and were given a hypothetical customer who wanted help with their outfit - we had to create an outfit accordingly therefore roamed around the store to find clothing items that fit the brief. Afterwards, we explained why we chose those clothes and then were asked x2 competency-based questions.
Interview questions [1]
Question 1
Why do you want to work at H&M? Tell me x3 things about yourself. What does fashion mean to you and what is your fashion style?