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      Greenhouse Software

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      Customer Support Specialist Interview

      30 Aug 2021
      Anonymous employee
      Denver, CO
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Greenhouse Software (Denver, CO) in Aug 2021

      Interview

      I recently interviewed for a CSS position here at Greenhouse. It was a very positive experience for me. The interview process took exactly 2 weeks from when I applied... it went very quick (thankfully)! The process is quite intense, but I am happy Greenhouse is so incredibly thorough to find the right people for the company. The hiring process looked like this: - Screening call with an HR recruiter - Take home test - Panel interviews (3 hours) with multiple people on your team, your manager, as well as a culture and diversity discussion with various employees. - Final call with an executive Every conversation led to me being more excited to work here. I was nervous, but Greenhouse made me feel so comfortable and at ease. The people were extremely kind and genuine throughout the entire process. Further, the recruiter stayed in impeccable communication with me. I pretty much heard from him daily, which kept me engaged and less worried overall. Lastly, the Culture Add discussion was amazing. It really sealed the deal for me in terms of wanting to work for Greenhouse. I got an opportunity outside of the job role to share some deeply personal challenges and wins I've had in my life. It means the world that Greenhouse considered all of my personality (not just me as a worker) and showed great empathy and kindness throughout our discussions. This was the best hiring process I've experienced. Thank you! *Difficult due to intensity, but well worth putting in the time to prepare and do your best. And honestly, most companies worth working for have a similar process these days. It's par for the course.

      Interview questions [1]

      Question 1

      Lots of behavioral questions "tell me about a time when..." Also the Culture Add questions are great... re: belonging, entrepreneurship and purpose. All broad topics, but allow Greenhouse to see if your values align with the company.
      1 Answer
      1

      Other Customer Support Specialist interview reviews for Greenhouse Software

      Customer Support Specialist Interview

      13 Oct 2023
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Greenhouse Software (Dublin, Dublin)

      Interview

      Great interview process it was great to feel included and it was an impressive interview plan which allowed me to showcase all of my individual skills. It was such a comfortable environment and can't thank the Greenhouse team enough/

      Interview questions [1]

      Question 1

      They asked me how I felt about their company culture.
      Answer question
      1
      avatar
      Greenhouse Software response
      2y
      Thank you for your positive feedback! We're thrilled to hear that you had a great interview experience with us. We value inclusivity and are glad you felt comfortable showcasing your skills. The Greenhouse team appreciates your kind words!

      Customer Support Specialist Interview

      19 Nov 2022
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Greenhouse Software

      Interview

      Arduous and time consuming. They are using us applicants as free test subjects to assist in training their employees on the software product they sell…A product which assists other companies with hiring. What better way for Greenhouse employees to gain firsthand experience of their product than to have an unending stream of applicants at their disposal to toy with and waste about a month of their lives. Half the people I met with were “nice”. The other half bordered on snobby to contrived to condescending.

      Interview questions [1]

      Question 1

      What personality traits do you think are important for the CS Specialist role?
      Answer question
      2
      avatar
      Greenhouse Software response
      3y
      Thank you for your feedback. It sounds like you did not have a positive experience interviewing with us and I apologize for that. It is important to us that our interviews are engaging and a good use of your time and it sounds like we missed the mark. We take feedback seriously and will be sure to share this with our team. If there’s anything else you’d like to share about your experience, please reach out to me at amy.kirsch@greenhouse.io.

      Customer Support Specialist Interview

      10 Nov 2022
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Greenhouse Software

      Interview

      The process was very transparent and structured. Started with a 15 min phone screening with a recruiter who asked questions about what DE&I meant to me and explained in detail the role/salary/schedule. Next step was a 30 min phone interview with a team manager who asked questions to learn more about you work/learning style. After that I was sent an assignment that took about an hour to complete. Next was a 2 1/2 hour zoom interview where I first met with a member of the HR team, Then interviewed with a team lead, then a fellow Support Specialist. The last 15 mins of the interview I met with the recruiter to speak more about benefits and she asked me a few more HR related questions. I thoroughly enjoyed everyone I spoke with except for the Team Lead, who just seemed very indifferent during the interview. I was able to connect with everyone I spoke with except for the team lead, Which lead me to not be able to preform my best during that interview and not move on to the next round.

      Interview questions [1]

      Question 1

      How you reach your goals, Tell me about a team member you admire, A time when you had to make a difficult decision, Why the support role is so important
      Answer question
      1
      avatar
      Greenhouse Software response
      3y
      Thank you for your feedback. It sounds like overall you had a good experience interviewing with us, with the exception of one interview. It is important to us that our interviews are engaging and genuine and it sounds like we missed the mark with that segment. We take feedback seriously and will be sure to share this with our team. If there’s anything else you’d like to share about your experience, please reach out to me at amy.kirsch@greenhouse.io.

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