Customer Service Representative applicants have rated the interview process at GEICO with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 50% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at GEICO overall takes an average of 10 days.
Common stages of the interview process at GEICO as a Customer Service Representative according to 2 Glassdoor interviews include:
IQ intelligence test: 20%
Drug test: 20%
Skills test: 20%
Presentation: 20%
Phone interview: 10%
One on one interview: 10%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 8 weeks. I interviewed at GEICO
Interview
-online personality test
-2 on site exams; typing and role play
-interview with recruiter
After filling out the online application I took the personality test. A few days later I was invited to do onsite testing. After I passed the onsite tests I was sent in for an interview with a recruiter. After the interview I was told that I would receive a phone call the following day or a rejection email. About Two business days later I received the rejection email.
I'm not sure why I didn't get a position. I have customer service experience, a four year degree, and I passed the exams.
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
I applied online. I interviewed at GEICO in May 2026
Interview
You first fill out an assessment test. The assessment test isn't difficult; there are a few parts to it. First is the reading tables section. It asks you a question about the table and based on that you pick one of the four answers. This part is timed so you want to pace yourself a little bit. The other part is picking the statement that describes you the best, then the second-best statement out of three statements. Overall, this did not take long.
I applied through other source. The process took 2 weeks. I interviewed at GEICO
Interview
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour