Going for a call center job was a bit nerve-wracking, but it turned out to be an eye-opener. I did my homework on the company, faced questions about handling tricky situations, and talked a lot about how I'd communicate with customers. The interview made me realize how important it is to be clear and keep it professional when dealing with people. Overall, it was a cool experience that taught me a lot about what matters in a call center gig

I applied to Foundever in Panama, a call center company that works with international clients. The application process started with an online English assessment on the Maki platform. The test had 8 sections, including multiple-choice questions, a short speech about social media, typing speed, and listening comprehension based on a customer service scenario. After the test, I had a live interview with a recruiter who asked me about myself, my hobbies, and how I would deal with a very angry customer.