I applied online. The process took 4 weeks. I interviewed at Fidelity Investments (Westlake, TX) in Feb 2022
Interview
3 tier interview process. First one was over the phone, second one was a zoom, and third was a zoom. It was complete with a phone call follow-up the next day where I was offered the job and emailed my offer letter.
Interview questions [1]
Question 1
When was a time you had a customer escalate and were able to find a solution and end the interaction on a positive note?