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      Fidelity Investments

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      Fidelity Investments interviewsFidelity Investments Client Service Development Program interviewsFidelity Investments interview


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      Client Service Development Program Interview

      17 Feb 2022
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Fidelity Investments (New York, NY) in Jan 2022

      Interview

      I was contacted 4 days after my application by a Talent agent. They set up a 45 minute interview over the phone. 90% of the questions were behavioral analysis questions. After that interview they scheduled a second zoom interview with two hiring managers. The second interview was more of a "get to know you" conversation. There were really only 4 or 5 questions during the 45 minutes. I received an offer 2 days post interview. The initial process up to the offer letter took about 2 weeks.

      Interview questions [8]

      Question 1

      Give an example of a time you received horrible customer service.
      Answer question

      Question 2

      Give an example of a time you weren't able to give a client what they wanted. what did you do?
      Answer question

      Question 3

      Why fidelity?
      Answer question

      Question 4

      what does customer service mean to you?
      Answer question

      Question 5

      give an example of a time you had to collaborate with a group. what was it for and how did it go?
      Answer question

      Question 6

      what are the positive and negatives to working with a group of people.
      Answer question

      Question 7

      how would you approach an agitated client. why that way.
      Answer question

      Question 8

      give an example of a time that you had to adjust due to unforseen circumstances. what happened and how did you respond.
      Answer question