EXL Service Inbound Customer Service Representative interview questions

Walk-in Process and forward my resume to the recruiter. Waited for 20mins. Ushered us to the testing area and took a 1 hour written exam (English, Abstract, IQ test). After the test, we were called those who passed the written exam for the initial interview. One on one interview with the operation manager (30mins). Recruitment instructed me to wait for a phone call within a week for another screening. Someone called me in the evening, did a one on one phone interview. The interview is like an IELTS interview. Then after the 12min interview, they just informed me that the HR will get in touch with me. After 2 days, they called me for a job offer.