E.ON Customer Service Advisor Interview Questions

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Top companies for "Compensation and Benefits" near you

OMV

4.0★Compensation and benefits

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3.7★Compensation and benefits

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4.0★Compensation and benefits

Customer Service Advisor Interview

5 Jan 2016

Anonymous employee

Bolton, England

Accepted offer

Positive experience

Average interview

Application

I applied through an employee referral. The process took 2 weeks. I interviewed at E.ON (Bolton, England) in Oct 2015

Interview

online application or referral from another employee. A phone call from the agents (manpower) which is mainly about E.on and STAR process. In house interview at E.on - focused (obsessed) with great customer service. give examples. final phone interview which was more challenging as they needed asked fro other examples of customer service. examples can be repeated.

Interview questions [1]

Question 1

A time when you have experienced great customer service and why did you think it was great.

Answer question

Other Customer Service Advisor interview reviews for E.ON

Customer Service Advisor Interview

6 Dec 2023

Anonymous employee

Kingswinford, England

Accepted offer

Positive experience

Easy interview

Application

I applied in-person. The process took 4 weeks. I interviewed at E.ON (Kingswinford, England) in Sept 2022

Interview

Casual interview in a group. Learning about the company before the interview and the role you'll be interviewing for. Includes a one to one interview of around 5 questions. Very friendly and not too difficult

Interview questions [1]

Question 1

Use an example of a difficult customer situation

Answer question

Customer Service Advisor Interview

13 Jul 2021

Anonymous employee

Nottingham, England

Accepted offer

Neutral experience

Average interview

Customer Service Advisor Interview

18 Oct 2021

Anonymous interview candidate

Bolton, England

Declined offer

Positive experience

Average interview

Application

I applied through a staffing agency. I interviewed at E.ON (Nottingham, England) in Dec 2020

Interview

Initial short call from recruitment agency followed by interview with two managers. The usual tell me about yourself, where do you see yourself in five years etc. Afterwards, told to wait to hear back from recruitment agency.

Interview questions [1]

Question 1

Describe when and how you've dealt with an angry customer.

Answer question

Application

I applied online. The process took 1 week. I interviewed at E.ON (Bolton, England) in Feb 2019

Interview

Good interview process. Very smooth. Make you feel comfortable and not pressured. Try and get to know you from the moment they meet you so it's not limited to the questions. First impressions matter.

Interview questions [1]

Question 1

Describe a time where you were part of a team and what you did you achieve success as part of it.

Answer question

E.ON response

Thank you very much for you kind feedback. I am happy to see that you felt comfortable and appreciated during the interview. I wish you all the best for your future. Kind regards, Alessandra