Interview Question

Customer Service Representative Interview

-Arlington Heights, IL

United Airlines

Describe a time when you forgot something.

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Interview Answers

34 Answers

1

Yes it is a relieve to talk to u lol. Yea I saw that they posted the temporary CSR, let's hope so. I am so anxious to know I hate waiting for answers lol. Will definitely keep u posted too thanks. Enjoy ur day.

Frenchie on

1

Hello ladies, actually y'all are not going to believe what happened. So I passed the language test than 2days later a call from United telling me congratulations we want to give u the job if u r still interested, n of course I said yes, so to make a long story short I went to Houston airport to do drug test, fingerprints because she wanted me to B on March 21 class 3days later I received a call from background people asking for my education information since it's international so I have provided that yesterday on the 14 n by noon I HAVE RECEIVED MY ONBOARD WELCOMING ME TO UNITED, N FINISHING THE PAPERS WORK. TODAY AROUND 9:00 RECEIVED A CALL SAYING they are going to put me on the April class because my background is not ready yet n that the March 21 class is now filled. I was so ready for Monday but this happened. OMG can y'all believe that? Anyway I hope that everything will b OK to go for next month. So disappointed. CLH congrats again, anonymous don't worry ur time is right around the corner. CLH do u mind giving me ur email I would like to give u a message for somebody who's going to B there 2. Thanks girls.

Frenchie on

1

Hi, u r so welcome girl n yes indeed God only do what's best for us n to him we leave all our affairs. N thank you to u as well n one day will come where we all will wear United uniforms with a BIG smile. Have a wonderful weekend my dear.

Frenchie on

0

Hello ladies. Just wanted to see if anyone else received their onboard welcome email for the March 21st class? I am very grateful to have received mine yesterday. Pretty eager to begin this new journey. I just hope to be doing it with you two. My prayers are with you. Talk to you both soon and truly hope to see you in class on Monday. ❤️

CLH on

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Hi CLH! I am actually still in the waiting room hoping for a cjo soon! I can't believe it's almost March 21st! Best wishes to you as you embark on an exciting time in your life! I hope to meet you in person someday soon. ;)

Anonymous on

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Oh no!!!!! Frenchie, look at it this way. Definitely not the best news but certainly not the worst! As much as you were looking forward to starting on Monday all is not lost. At least you're guaranteed a spot in the April class. Fret not! Everything happens for a reason! You now have a little more time to prepare for your new start date. Take care and keep me posted!

Anonymous on

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Hello lady hope all is well. Yea I know, like u said everything happens for reason. So I am not worried anymore just waiting for God to say so. I'll keep u posted, take care girl. I guess CLH started class today.

Frenchie on

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Hey Frenchie! Yeah, class started this week for her. Have they given you your start date for the April class?

Anonymous on

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Hi ladies. I'm sorry I've been MIA. Training started this. I'm having a blast and I absolutely love my couch as well as my mentor. They're great!!! Has anyone started yet?

CLH on

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Frenchie, sure. What's your email?

CLH on

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Where did you get your fingerprinting done. I was told I would fly to their hub for processing.

Marie on

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Hi Frenchie! I was actually there on 2/2/16. I'm a non-language applicant. I haven't heard anything yet though still hopeful! Did they tell you when you could expect to hear back? Any news? I wish you the best as well and hopefully we'll get an opportunity to work together!

Anonymous on

0

Hi again thanks for your time to respond, no I still haven't heard anything n I checked my application online n it still showing pending/active, I don't know what taking them so long but I am a little worried because training supposed to start next month n they would say something by now. Let's keep hoping to hear good news from them. Lets keep each other posted. Have a great day.

Frenchie on

0

Hey Frenchie! No worries, happy to respond! It's a little more comforting knowing there's someone else anticipating a call as well. I'm thinking that they may want to have a few training classes as they've also posted temporary csr positions since our interview session but who knows! I will definitely keep you posted if I hear anything. Stay positive and thanks for responding!

Anonymous on

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Check your email Frenchie!

Anonymous on

0

Have you checked your email Frenchie? I received an email on last Thursday congratulating me for being successful in the interview process but advising that training classes are full but they're anticipating filling positions within the next 6 mos.

Anonymous on

0

Hey, congratulations it's a very good news, no I didn't receive email from them yet. Oh wow so u can't make it to training this coming month? Did they tell u they will let u know when there are openings? Is it for O'Hare? I live in Houston but the job that I applied for will b in O'Hare. Have a good night my friend. Thanks.

Frenchie on

0

Hi there I was also there on the 2nd of Feb. I've been awaiting an email. There have been a few bumps during the process but I'm patiently waiting. Spoke to my assigned recruited yesterday and she advised that we're just awaiting fingerprints. They were just completed on Fri/26. Background and medical cleared. She also advised that I'd receive my onboard portal email by next week. I'm super anxious about this new opportunity yet anxious about playing the waiting game. Fingers and toes crossed.

CLH on

0

Hi Frenchie! Thank you! No. Doesn't look like I'll be making it to training this month. They said they'd contact me when more openings become available. The position is for O'Hare and I truly hope you hear back from them soon with training info!

Anonymous on

0

Hi CLH! Congratulations! When did you receive your offer of employment and when do you start training? Is the training still only from 6a - 2p? Don't be anxious about the waiting game...you're totally in!!! You'll be starting before you know it!

Anonymous on

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Technically, I had not received an official offer of employment. I've just been keeping in contact with the recruiter. Although, I'm still in the processing phase. Yes, I was reminded that training is from 6 AM to 2 PM for the first three weeks and 7 AM to 3 PM the last week. I was reading your post, and it's unfortunate that you were advised that the training class was full. I had no idea that that could happen. I truly hope that that is not my situation. I am eagerly ready to quit my current position.

CLH on

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CLH, I seriously doubt that your situation is like mine so don't even worry about that. Congrats again! You're going to have a blast at United! Very fun job!

Anonymous on

0

Thank you very much. For whatever your situation is, I wish you the best. Maybe things will change and a spot will open up soon. Hope to see you at training as well on the 21st of this month.

CLH on

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You're welcome and thank you for your kind words! If not the 21st for me, hopefully soon! I'll keep you posted if I hear anything in the near future and thanks for your insight!

Anonymous on

0

Well hello everyone, specially my friend anonymous lol, congratulations to CLH n welcome to our discussion board haha. Well FINALLY I received a phone call telling me that I passed the interview now I have to do my French language test on Tuesday yeaaa, hopefully it's not going to b hard lol but at least I am moving on. Anonymous OK so u live in Chicago? Well as for me I have to b there temporary until I figure out what I am going to do. My best friend lives there but on the southside of the town, so I'll probably find somewhere to live if I'm going to training. CLH so u didn't get cjo letter yet? Have a good day n by the way I am a female lol just in case u guys are wondering just like I'm wondering about ur gender?

Frenchie on

0

Hey Frenchie! That's GREAT news!!!! Congratulations! I'm so very happy for you! I'm sure you will pass the language test with flying colors! I too am female and yes I live in Chicago. Did they give you any info on when your training class starts? Maybe you'll be in class with CLH on the 21st! So glad we have our own small forum! Hopefully more will join!

Anonymous on

0

Hi Frenchie. Nice to talk with you. I too am female. I received my contingent job offer the day of my interview. I'm still in the processing phase. Drug test, background check, & finger prints all completed. Just waiting on onboard portal invite. Hope to see you in training on the 21st. Hi Anonymous!!

CLH on

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Hi CLH! You received your cjo the day you interviewed?!? That's awesome!!! Good times ahead!

Anonymous on

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Hey guys thanks yea I am excited n hope that I can pass the language test fingers crossed. Anonymous OK cool chatown girl lol, well hope we can all meet at training or at the airport soon. N no no training dates yet just the info for the test. CLH good job u must did very good for them to hire u on the spot because they told everyone in my group they would hear from them. Did they also call ur references? Hope to see u in training too. Good luck to all of us n may God make it easy for us.

Frenchie on

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N thanks for the gender clearance lol, just wanted to know who I am talking to. Good night.

Frenchie on

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Hey girls!!! Thanks Frenchie. There were a few candidates that received cjo on the 2nd. It came to a surprise for me. Well I received my onboard invite yesterday. It contained a medical questionnaire, legal documents, and a plethora of UAL information. My recruiter advised an update of my process. They're still awaiting my drug testing results (?). She said it's not unusual, though I completed that the day of my interview. But she advised it's nothing to be alarmed about. That she will call me to advise what to bring on the 21st. I'm so ready to leave my current employer.

CLH on

0

Hi, wow that's definitely a great news, u r on ur way soon, I hope that we can all b there at once. U welcome n keep the positive vibe. I guess u live in Chicago too CLH? Well have a great weekend until we talk again. Hi Anonymous just keep being patient n hopeful God is Good. Kisses

Frenchie on

0

Thank you for the encouragement! God is good and He definitely knows what's best for us all! It's a privilege for United to have you both at the forefront to represent them! We need more like you in customer service positions!

Anonymous on

3

Hi, was ur interview on February 3? If so I was there too for the language customer service, what language did u applied? Did u hear something from them yet? Good luck. Thanks.

Frenchie on

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