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United Airlines Reviews

Updated 21 Mar 2023

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Found 5,433 of over 6K reviews
4.0
77% Recommend to a Friend
United Airlines  Scott Kirby
77% Approve of CEO

Found 5,383 of over 6K reviews

4.0
77%
Recommend to a Friend
77%
Approve of CEO
United Airlines  Scott Kirby
Scott Kirby
1,226 Ratings
Pros
  • "Flight benefits were really great(in 622 reviews)

  • "Great travel benefits for friends & family(in 401 reviews)

  • Cons
  • "Always away from home but this’ll(in 67 reviews)

  • "Decent work/life balance (but you will have to pick up OT if you want to have bills paid which can bite into hours you’d spend with the family(in 54 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 3.0
      Former Employee

      Uneventful

      7 Dec 2013 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Large airline in a large hub city has its advantages. Good co workers and generally positive attitudes overall. Overall, good learning experience.

      Cons

      The airline industry is not without its difficulties and long term employment risks. Anyone seeking a long term career within one company may want to consider the history of the industry.

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    2. 3.0
      Former Employee

      Fair

      21 Apr 2017 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good compensation for the most part, nice benefits, friendly customers, lots of travel, fair roster. Enjoyed going in to work every day.

      Cons

      Tough Managers and a hard to rearrange roster

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      1 person found this review helpful
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    4. 3.0
      Former Employee, more than 1 year

      Zone industrielle setif

      16 Aug 2019 - Security Guard in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have worked for this company because it is near to my home

      Cons

      I stopped working because the salary was little

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    5. 1.0
      Former Employee

      Global Services

      3 Apr 2016 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very good flying benefits and hotel discounts

      Cons

      V bad working hours and days off

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    6. 2.0
      Former Employee, more than 3 years

      Not recommend

      19 Mar 2023 - Senior Analyst in Gurgaon, Haryana
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The overall outlook of the company looks good.

      Cons

      The overall outlook of the company looks way too good but internally it’s a mess. Specially the Gurgaon office. The loyal employees of the company who have been into the system for long are making way less money compared to new people joining the company. They do not give good appraisals. They always have a reason for not able to give good hikes. The promotions are also very subjective. If there is an opening for a higher role, then anyone can get a promotion but in case there is not then it’s impossible to get a promotion even if you have worked your Agg off. Only the people who asks for promotions/hikes get it. You can’t expect to get anything without asking. If you sit tight and expect your performance to get you these things then you’ll just get an average appraisal of 6-8%

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    7. 5.0
      Current Employee

      What can I say its a huge upgrade from Southwest

      16 Mar 2023 - Aircraft Maintenance Technician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      One of the easiest jobs you will ever get, they dont drown you with impossible workload, like Southwest Airlines. Tried out Southwest Airlines for 6 months, I broke 3 ligaments on my forearm and my shoulder was badly hurt, they threaten to fire me, I am glad I left and went to United. They took care of me like family, unlike Southwest they have a fake reputation. Their real intent is to work till you're injured and quit.

      Cons

      Nothing, just dont go try out places like Southwest and think 5 year top out is a great idea, I promise you a broken hand or badly sprained knee is what you are waiting for. Don't make my mistake and go to Southwest, Glad I left and went with United.

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    8. 4.0
      Current Employee, more than 10 years

      A great company to work for if you're flexible

      13 Mar 2023 - Reservations Agent in Salt Lake City, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flight benefits were my reason to sign on with the company. The entry-level pay is comparable to that of other airlines with a slight differential if you speak a foreign language. Work-life balance can be good as long as there are no flight disruptions, otherwise expected to work in mandatory overtime. Flexibility can be high if you're able to trade away your shifts.

      Cons

      Micro-management by immediate supervisors and managers is at a very high level. Employee monitoring can be very stressful and lead to extreme anxiety. Company focus on performance metrics is almost inhumane. Employees are numbers and high replaceable. Toxic culture of high expectation and intimidation.

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      1 person found this review helpful
    9. 5.0
      Current Employee

      Great place to work

      21 Mar 2023 - Engineer in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Large company, solid core values, vision for the future

      Cons

      Large company, there will always be approx. 4% of the population which don't do their best. -- Just enjoy what You do.

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    10. 1.0
      Current Employee

      Poor Quality of Life.

      19 Mar 2023 - Fleet Technical Instructor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, medical, working with pilots

      Cons

      Horrible quality of life. Management does care about our work group. Minimal time with family. FTI’s get assigned the majority of the late afternoon to 0200 simulator slots. Lots of late nights then the occasional early morning. Very unhealthy sleep schedule. Very low pay. We need new work rules and a pay raise. Senior instructors are leaving to work for other airlines. Quality instructors are turning the job down because they can’t afford to live in Denver at starting salary.

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    11. 1.0
      Current Employee

      Nepotism, Favoritism, low pay, bad schedules

      15 Mar 2023 - Pilot Crew Scheduler 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flight benefits, pretty good health insurance

      Cons

      United is the opposite of meritocracy - it's the reason why it's the most unionized airline because management will always favor friends and family. Management in pilot scheduling is run by high school graduates that simply ingratiated themselves to a director with below-average intelligence to get promoted. The company markets itself as a progressive airline but behind the scenes is still run chiefly by boomers and their mentality to work. I had a colleague who was late to work and was in a car accident and they reprimanded him. You must look elsewhere if you're looking for flexibility, good pay, and time off. Of course, disregard if you're going to be working in corporate but realize they only give you 2 weeks vacation.

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      1 person found this review helpful
    Viewing 1 - 10 of 5,383 Reviews
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    United Airlines Reviews FAQs

    United Airlines has an overall rating of 4.0 out of 5, based on over 5,913 reviews left anonymously by employees. 77% of employees would recommend working at United Airlines to a friend and 68% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, United Airlines employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at United Airlines. This rating has decreased by -4% over the last 12 months.

    77% of United Airlines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated United Airlines 3.6 out of 5 for work life balance, 3.8 for culture and values and 4.0 for career opportunities.

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