I applied through an employee referral. The process took 1 week. I interviewed at Deepgram (San Francisco, CA) in Jan 2024
Interview
I was interviewed by Adam, who was kind and professional. Although I did not advance to the next round, Adam contacted me personally to let me know. In this environment, his personal touch went a long way.
I applied online. The process took 4 weeks. I interviewed at Deepgram
Interview
It was a good experience overall, despite not being given an offer. Adam (recruiter) was awesome throughout the entire process which was:
- Initial Screening Call
- 1 on 1 with the Hiring Manager
- 1 on 1s with current CSM team members
- 1 on 1 with a sales/account manager team member
- Panel presentation (they provided all the information/details to prepare)
Though I'm not a fan of presentations, writing assignments, or really any pre-hire "work" in the interview process, I at least appreciated that this one happened in the final interview and not earlier in the process.
Interview questions [1]
Question 1
How do you effectively communicate and provide appropriate amounts of information to a group of key stakeholders with differing technical aptitudes for a product/service to demonstrate success?
I applied online. I interviewed at Deepgram (San Francisco, CA) in Jan 2021
Interview
The Interview process was long but thorough. The recruiter was incredibly efficient in the interview process. It involved meeting with the Recruiter, Head of CS, Senior Leadership team and a client case review of churn.
Interview questions [1]
Question 1
Explain a past experience of customer Churn.
What is your style of Customer Success Management?
Explain your past accomplishments.
