I applied in-person. I interviewed at Cotswold Company
Interview
Attended store during working hours, polite and welcoming. Asked about current commitments and generally had a conversation to gauge suitability for the role. Generally a fair and reasonable recruitment process.
I applied online. The process took 1 week. I interviewed at Cotswold Company (Norwich, England) in Aug 2023
Interview
Face to face interview with the customer care manager and a team leader in their head office in Norwich, generally easy basic interview questions ‘what makes good customer service’ ‘ can you give us an example of when you turned around an issue’ The customer care team are hidden to the side of the main head office which feels like a separate operation to the rest of the company.