I applied online. The process took 2+ months. I interviewed at Convergys in Apr 2016
Interview
The first part of my interview was a typing test and all they wanted you to be able to do it type 20 wpm that's all. Then you will have a face to face interview with the recruiter and before the interview is done I was told I had the job.
Interview questions [1]
Question 1
My past or current job. But not in detail (like why you left the job)