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      Associate Desktop Support Technician Interview

      14 Jul 2019
      Anonymous interview candidate
      Raleigh, NC
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Cengage (Raleigh, NC) in Jun 2019

      Interview

      Pretty straight forward process. Recruiter gave me a call after I applied online. Verified work history told me about position and what company was looking for. Seemed to like that I was in sales roles before switching over to IT. Interviewed about a week later. Nice office on NC State's Campus. Very little to no technical questions during a desktop support interview. Seemed to be interested whether I could "bro down" enough to work there. So interview was obviously about likeability of candidates more than anything else which is tough because most people have a hard time letting their true personality come through all the way in a situation like that. Also, that method of hiring gets terribly mixed results. Oh, If you like places where they cater to younger folks -EX:beer on tap at office, super relaxed dress code and everyone seems like a hipster- this is the place for you.

      Interview questions [1]

      Question 1

      why should we pick you over other candidates?
      Answer question
      avatar
      Cengage response
      6y
      Thank you for the feedback- I am sorry your experience was less than optimal. Cengage is focused on hiring the best, most diverse talent and if our process did not support this I would love to hear from you directly- Bill C., Director, Talent Acquisition.