I interviewed for the Sales Implementation Manager role over three rounds between November and December. The first recruiter reached out to me on LinkedIn, was responsive, and moved me through the process quickly. The early interviewers seemed organized and professional. However, after the final round in early December, communication stopped entirely. I was told a decision would come after the holidays and that the start date would likely be around February. I followed up via email multiple times in late January and February with both the recruiter and the hiring manager. I received no response to any of those messages, including a direct outreach to the final round interviewer asking for a simple status update. For a company of Cengage's size and reputation, this level of disregard is striking. There are multiple reviews on Glassdoor echoing the same experience, which suggests this is not an isolated incident but a pattern. If this is how they treat candidates who made it to the final round, it raises real questions about internal communication and how employees are treated once they're inside. I came into this process with respect for the brand and left with serious doubts. Other candidates deserve to know what they may be walking into.