CarMax Customer Service Representative interview questions

There was an initial phone screen that lasted 20 minutes followed by a video interview that lasted 45 minutes. Both interviewers were extremely professional yet personable. Most of the questions asked were behavioral in nature as the interview was centered around knowing how you would respond in certain situations. At the end of the interview I was asked to briefly memorize customer account details and then respond to a customer who had an issue with his account. I haven't been contacted yet with an offer or rejection, but I can honestly say that I enjoyed the interview process.