Customer Service Representative (CSR) applicants have rated the interview process at Capita with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 58.3% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Capita as a Customer Service Representative (CSR) according to 13 Glassdoor interviews include:
One on one interview: 28%
Skills test: 28%
Phone interview: 16%
Background check: 16%
Other: 4%
Presentation: 4%
Personality test: 4%
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I applied online. The process took 9+ months. I interviewed at Capita (Birmingham, England) in Apr 2023
Interview
After the Online assessment you get an email invite to virtual interview which includes behavioural question,strength and weakness and some follow up questions on your previous job experience and what you expect in your new role
Interview questions [1]
Question 1
About yourself
Qualities of a good csr
How you managed a team
Decision making skills
Not overly challenging and a relaxed conversation. Scenario based questions, designed to test problem solving skills. Drawing on past experiences, a candidate should not be too stressed by the process.
A video call with someone calling from a different country & office. They ask stock questions and don't give feedback on your answers, so I assume the recorded video interview is then sent on for review. They weren't too sure of the shift hours or other job details. They ask standard fare questions, such as how would you deal with a difficult customer, how would you phrase an email and an example of you offering exemplary service to a customer.
Interview questions [1]
Question 1
How do you deal with a client that is unsatisfied?
The process started with an online application where I submitted my CV and answered a few screening questions. After that, I was invited to a phone interview which focused on my experience and availability. Finally, I attended an in-person interview that included a group activity and a short one-to-one discussion with the hiring manager. Overall, the process was clear and well-structured.
Interview questions [1]
Question 1
They asked me to take part in a group activity to see how I worked as part of a team. In addition, I was asked a few standard customer service questions such as how I would handle a difficult customer, and examples of times I have provided good service.