Customer Service applicants have rated the interview process at Capita with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 58.3% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Capita as a Customer Service according to 3 Glassdoor interviews include:
One on one interview: 17%
Skills test: 17%
Background check: 17%
Phone interview: 8%
IQ intelligence test: 8%
Other: 8%
Drug test: 8%
Presentation: 8%
Personality test: 8%
Here are the most commonly searched roles for interview reports -
3 customer service questions ...... Not too hard..... Passed it and got the job Revised from youtube Nice fella who interviewed me Generic customer service questions conducted online via Microsoft teams
Good. Questions were quite simple based on customer service experience. E.g how would you handle a difficult customer. Tell me about yourself? Why do you want to work with Capita?
Easy questions to test language skills, made me feel comfortabke and at ease. The interviewer was nice and were expected questions about the company and the role. Swift with letting me know if I passed.
While the interview itself was good, both individuals were welcoming & very good at putting you at ease the job role described compared to what is actually expected of you are quite different.