It is challenging and long process - I applied online, I originally applied for this position then we scheduled a 10-minute phone call with the recruiter to discuss the position and she asked me some questions regarding my experience and customer service related questions (of course). She told me that I will hear back from her after a week.
A week has passed, I didn't hear back from her. I followed up with her, she then told me that they already hired someone for this position but she'd like me to get an interview for the Project Coordinator position in Santa Clara office. I said yes (I wanted to give it a shot). We then scheduled a time for the interview and I was informed by the recruiter to check out their Digital Business Services area on their website to be familiar with the brand. She also emailed me about the interview instructions and who to look for when I arrive on site, she specifically told me to look for one person and that's it.
On-site interview day
I looked for the specific person when I arrive, I didn't know that she's the team leader of Client Service Partner. I got really confused with the position cause we talked about the Project Coordinator role. The team leader did not interview me first, and I thought I will have the interview with her cause that's the only detail the recruiter gave me. Instead, I got a virtual interview with the Client Service Manager after that, with the Client Service Director and then after some questions the team leader joined us with another round of questions.
It took about 2 hours, including a quick sit in or shadowing with another employed as Client Service Partner. On the interviews questions and position mentioned was Client Service Partner and NOT Project Coordinator. Luckily, I am prepared because my experiences align with it. The only thing that caught me off guard was the number of people who interviews me. It was not explained and I am not sure if that's intentional or not. After the interview, they informed me that the recruiter will reach back to me in 1-2 weeks (since that was a holiday week) with the result and other details with the role, like, benefits and pay.
The interview turned out really great, I was able to confidently answer questions and I also ask some questions regarding the position and tasks. The interviewers are really nice and not intimidating. They were able to make me comfortable and welcomed and the office is very nice.
I like the office, location, role and even the team leader that also interviewed me.
A week later, I heard back from the recruiter, she said they are still interviewing other people and that I should hear back in another week if I'm still interested. I told her I am still interested and I will wait. In less than a week, she gave me a call to let me know that I got the position and told me all the details including the salary. She then emailed me the copy of the job offer and benefits summary. I accepted the job offer verbally and on paper but after thinking through, it turns out I am not very happy with the salary and the benefits set up. So, I had to let the HR know that I am not continuing with the offer anymore.
Their offer sounds and looks big but be very careful in accepting it, make sure you calculate what you need before accepting the offer. Also, with their benefits, make sure you compare what you have and will have if you accepted the job offer. I did not negotiate cause I already got a better offer from another company.
All in all it was a great experience, I was just not satisfied with the offer.
