I applied online. The process took 1 week. I interviewed at CIBC (Burlington, ON) in Feb 2022
Interview
Mostly about skills about how you speak to clients , how to manage your calendar and reach goals. Being a team player and always putting clients first. Reaching goals by being organized
Interview questions [1]
Question 1
what your biggest strength that will help you at the bank?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
