I applied through an employee referral. I interviewed at CIBC
Interview
I got an referral, then was interviewed by HR on the phone. Manager called me a week later to schedule an in person interview. Met with on-boarding manager and branch manager. I was not informed that I was going to be interviewed with the branch manager as well, so that was a small surprise. Went on for a bit longer than half an hour.
Interview questions [1]
Question 1
I was asked to role-play, where the manager pretended to be a student customer and I was supposed to sell her a CIBC card. Was given 5 minutes to prepare and study the CIBC card brochure.
List 3 qualities of CSR
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
