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      CIBC

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      Financial Services Representative Interview

      26 Nov 2020
      Anonymous employee
      Halifax, NS
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at CIBC (Halifax, NS) in Aug 2020

      Interview

      Easy and straightforward process. Got an email in 3 days to set up a phone interview. Monday was 1st phone interview that lasted for 17 mins with basic questions related to my background and experience and HR shared some knowledge about CIBC (which I already had researched properly). After 1st interview was asked to right away set up another phone interview in 2 days. Second interview lasted for 19 mins focusing on behavioural questions. Within a week received a call to set up final video interview with the Hiring Manager. Final interview had similar questions from previous two interviews combined; plus the roleplay of an FSR. Interview lasted for 52 mins. Received a call about my selection in 2 days after that.

      Interview questions [7]

      Question 1

      Tell me about your previous experience.
      Answer question

      Question 2

      Tell me about a time when you went beyond customer expectations.
      Answer question

      Question 3

      Tell me about a time when you dealt with a sale objection.
      Answer question

      Question 4

      How do you achieve your sales target?
      Answer question

      Question 5

      Tell me about a time when you dealt with an angry customer.
      Answer question

      Question 6

      Tell me about a time when someone gave you constructive criticism.
      Answer question

      Question 7

      Tell me about a time when you had to do job duties outside your scope of work.
      Answer question
      13

      Other Financial Services Representative interview reviews for CIBC

      Financial Services Representative Interview

      2 Apr 2026
      Anonymous employee
      Ottawa, ON
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at CIBC (Ottawa, ON)

      Interview

      Quick and easy. Was smooth as I knew the manager ( met her at my previous job). Would recommend to apply on careers page. Good company to work for. Ueuej

      Financial Services Representative Interview

      4 Mar 2026
      Anonymous interview candidate
      Lethbridge, AB
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at CIBC (Lethbridge, AB)

      Interview

      Really quick. There wasn’t a lot of questions and I was contacted each week. It was quite short and they really needed people. Most of the questions were basic and focused on customer service rather than balancing.

      Interview questions [1]

      Question 1

      How do you handle stress
      Answer question

      Financial Services Representative Interview

      7 Nov 2025
      Anonymous interview candidate
      Toronto, ON
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at CIBC (Toronto, ON)

      Interview

      Just asked to do the assessment task and failed me. This has been happening with the CIBC since 2 years despite getting interviews from other banks. I don't know what could be the problem.

      Interview questions [1]

      Question 1

      Just general questions and finish a task by the end of application.
      Answer question

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