I applied through an employee referral. The process took 1 week. I interviewed at CIBC (Gatineau, QC) in Jan 2016
Interview
Got a referal from a friend, so she called me to book me an interview.
She was not nice at all. She gave me the interview to please my friend but seemed pissed during the whole interview.
She even gave a feedback right after the interview to my friend stating the reasons why she doesn't want to hire me
Interview questions [1]
Question 1
4 Basic questions like : Talk to me about one time you gave a great customer service. Talk to me about a day you did not follow the rules. Explain how would you sell me a mutual fund or investment (I applied for CSR role). Talk to me about a day when you manager was not happy about something you did
Then she went with more personnal Questions : Why do you have many contracts (short term jobs) on your resume ? Why aren't you going back to TD Canada Trust ? Why are you wearing boots at an interview (in January) ? You do not have a car, what if there is no bus ?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
