I applied through an employee referral. The process took 2 months. I interviewed at CIBC
Interview
Was referred from an internal employee to a hiring manager. The hiring manager contacted me over the phone about a month later to set up a phone interview. The phone interview was very simple with only a few questions like why CIBC, some of my strengths, and about myself. After passing the phone interview I was referred to a branch manager where an interview was set up for the week following. The in person interview was 30 minutes and much more intense, with many situational based questions to pull from past experiences. The whole process from employee referral to start date was 2 months.
Interview questions [3]
Question 1
What was one of your most challenging assignments or projects at either school or work?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc