The first step was the initial phone interview. It lasted approximately 20 minutes. The interview was very relaxed, and basic questions were asked in terms of availability and past work experience. The interviewer asked me what I knew about CIBC, and why I applied.
Interview questions [1]
Question 1
1. Why do you want to work for this position?
2. What experience do you have in sales?
3. What can you bring to a CSR position?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
