I applied online. The process took 1 week. I interviewed at CIBC (Toronto, ON) in Mar 2015
Interview
phone interview and them in-person interview.
Tell me about yourself?
• Past experience
• Where do you see yourself in 5 years?
• Strength
• Weakness
Describe a situation you dealing with difficult customer (very demanding clients) / Describe a time where a customer's request was out of the ordinary. Describe the situation and what did you do?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
