I applied through an employee referral. The process took 4 weeks. I interviewed at CIBC (Guelph, ON) in Jan 2016
Interview
1. Referred by peer who worked as a CSR at a CIBC branch
2. Went in to the branch myself to submit physical copy of resume and cover letter to Manager
3. Received phone call from district HR coordinator for a brief telephone interview
4. Received in person interview with district & branch manager.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc