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      Tier I Technical Support Interview

      20 Jun 2012
      Anonymous interview candidate
      Los Altos, CA

      Other Tier I Technical Support interview reviews for Box

      Tier I Technical Support Interview

      29 Nov 2017
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Box (Los Altos, CA) in May 2012

      Interview

      My impression is that Box is not interested in hiring a qualified individual but someone who the team members will enjoying grabbing a beer with. Not a great way to hire. The office is also very difficult to get to from public transportation. The process was as follows for me: 1) applied online for a different position 2) completed phone screening with recruiter, was recommended I interview for Tech Support role. I was cautioned the pay might not be as high as expected, but to not worry, that it was a comprehensive package (I'm supposed to include the food you serve as part of my pay? No, sorry, that's supposed to be a 'perk'). I agreed that the role would be a good starting point within the company and scheduled an interview. 3) I went onsite for an interview which consisted of 5 smaller 1:1 interviews with members of the team 4) completed the interviews with ease (there were virtually no technical questions) 5) met with the recruiter before leaving the office who was sure to ask "Is there any reason you wouldn't take this job?" multiple times 6) received the 'thanks for your time' email by the end of the week.

      Interview questions [1]

      Question 1

      How would you respond to someone who calls in saying they can't get to Box.com?
      Answer question
      4

      Application

      I applied through university. The process took 4 weeks. I interviewed at Box

      Interview

      First round is a pre-recorded interview of 6 questions some technical and some behavioral and you see different members of different teams. You have thirty seconds to prepare an answer and two minutes to answer the questions.

      Interview questions [3]

      Question 1

      background info
      1 Answer

      Question 2

      How would you explain Cloud to your grandma and a CIO?
      1 Answer

      Question 3

      What's the difference between good customer service and fantastic customer service?
      Answer question

      Tier I Technical Support Interview

      26 Feb 2015
      Anonymous interview candidate
      Austin, TX
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Box (Austin, TX) in Feb 2015

      Interview

      At first I got an email saying they were gonna do a view interview, which is pretty odd and doesn't feel the same way when you talk to an actual person who actually listens to you and gives you some kind of feedback after you say something and not a recorder. The questions were pretty abstract as usual.

      Interview questions [1]

      Question 1

      Tell us about a recent tech innovation and how you think it will impact your everyday life.
      Answer question
      avatar
      Box response
      11y
      We understand that the video interview (wepow) can feel a bit awkward. There are a lot of pros and cons when exploring new interview technologies. Thank you for taking the time to provide feedback on your experience. We will take your feedback to heart.

      Tier I Technical Support Interview

      8 Sept 2014
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Box

      Interview

      Contacted via LinkedIn, messaged back and forth before proceeding to a phone interview.The recruiter was very helpful and friendly, kept a very conversational tone throughout. She did ask to reschedule the day before, but only by one hour. Allowed more time to review and prep.

      Interview questions [1]

      Question 1

      Basic questions, including a resume walkthrough, some background questions.
      Answer question
      avatar
      Box response
      11y
      Thank you for sharing feedback about your experience!