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      Customer Success Manager Interview

      3 Nov 2016
      Anonymous interview candidate
      Austin, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Box (Austin, TX)

      Interview

      Started with a video interview with about 5 questions. Then I was contacted for a phone interview and they asked more about my current role and what I was looking for. After that they set up an onsite interview where I met with 4 team members and had to give a presentation. The onsite went very well and the team told me how much they enjoyed my presentation and even wanted to use some of the things from it. After the interview they contacted me to let me know how much everyone enjoyed meeting me and to see if I was currently decided between any other offers. They said that they had to finish up two more interviews and then would make a decision. A MONTH went by where they would keep in touch with me to let me know they were still arranging things blah, blah, blah and then after all the back and fourth they told me they decided not to hire for the position. I should have know because the entire process was very disorganized.

      Interview questions [1]

      Question 1

      Describe the Cloud to your grandmother. Why Box? What kind of sandwich are you? What is a defining characteristic?
      Answer question
      2

      Other Customer Success Manager interview reviews for Box

      Customer Success Manager Interview

      29 May 2026
      Anonymous interview candidate
      New York, NY
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Box (New York, NY)

      Interview

      Screening call then denial, seemed to be qualified but told me that accounts managed were not large enough. I felt very confident about moving forward in after the initial call and was shocked when I got that feedback. Seemed like they were interviewing many candidates.

      Interview questions [1]

      Question 1

      How do you handle prioritizing accounts?
      Answer question

      Customer Success Manager Interview

      26 Mar 2026
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Box

      Interview

      Interview process was pretty straight forward. There was a call with the recruiter, a call with hiring manager, a “super day” with calls with customer success team members and a presentation.

      Interview questions [1]

      Question 1

      How do you prioritize accounts
      Answer question

      Customer Success Manager Interview

      16 Mar 2026
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Box (San Francisco, CA)

      Interview

      The online application was pretty straightforward. They required a résumé and a cover letter. They ask the basic information in a few qualifying questions. I felt that is very qualified for the job however I did not get a follow up call. I did receive the standard thank you for your application email.

      Interview questions [1]

      Question 1

      What is your experience in background in the sass industry?
      Answer question

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