I was contacted by a Support team lead asking me to provide answers to a writing sample. After researching the Square support section and answering them, I submitted and sent them to him. I followed up and let the person know they were submitted, and nearly 2 weeks went by with no acknowledgement or update. I then emailed back asking if my answers were received and if I was or was not going to move forward. No answer. I do not mind if a position is no longer available for me, but not communicating it to me and ignoring my emails especially after I took the time to submit a writing sample was a bad look for this company, and not a practice that most other tech companies follow. (They are usually very good communicators with their applicants.)

The entire interview process took about 3 weeks. First there was a writing sample they ask for which is very easy. The next step was a phone mock call. I was pretty nervous because I wasn’t sure how the role playing would go but the rep was super friendly and fed me the info before hand & I just navigated through the call showing my customer service skills. It wasn’t really about getting the info right but more so how can u resolve an issue effectively. The last step was in on site interview that lasted about an hour. I met w/ 2 hiring “team leads” for 30min each. The first hiring manager was pretty laid back & did ask basic interview questions but it was more conversational. The 2nd was a little more direct (reading through a list of questions) and his questions were longer/more complex. Overall my experience was great everyone was superb friendly & the office is so awesome!