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      Customer Service Manager Interview

      22 Apr 2016
      Anonymous interview candidate
      Saint Louis, MO

      Other Customer Service Manager interview reviews for Block

      Customer Service Manager Interview

      11 Mar 2016
      Anonymous interview candidate
      Saint Louis, MO
      No offer
      Negative experience
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Block (Saint Louis, MO) in Apr 2016

      Interview

      Everyone was very nice and courteous. Despite not getting the job offer, I was encouraged to apply again at a later date. The entire experience made me want to work for Square even more. Incredible facility and incredible people. All the questions were about how you helped employees, which I found very refreshing from your average run of the mill leadership and management interviews. I want to work for a company that puts their employees first and if you do too, you want to work for Square.

      Interview questions [1]

      Question 1

      Why do you want to leave your current employer?
      Answer question
      5
      avatar
      Block response
      10y
      Hi, Thank you for taking the time to tell us about your experience with Square! We are happy to hear that you had a good experience with the Customer Service Manager Interview . At Square, we are always striving to provide the best candidate experience possible and we value your positive feedback. We are happy to hear that you appreciated the interview questions geared at helping employees. Thank you for sharing! Best, The Square Talent Team
      Difficult interview

      Application

      I applied online. The process took 3 days. I interviewed at Block (Saint Louis, MO) in Feb 2016

      Interview

      resume submission that lead to an online video questionnaire. the video questionnaire was really weird because it only gave you one chance to record each answer. you had 30 seconds to read the question and prepare your rebuttal. then each answer time varied 30 sec, then 1 min, then 45 sec, then 3.5 mins, etc. it was had to get a rhythm and know how to plot your rebuttal in 30 seconds because you didnt know how long of an answer you needed to plan for. also the whole time you were answering you would be looking at a video of yourself speaking.

      Interview questions [1]

      Question 1

      What is your managerial philosophy
      1 Answer
      1
      avatar
      Block response
      10y
      Hi, Thank you for taking the time to tell us about your experience with Square. We regret that you were not satisfied with the interview process at Square and we will discuss your feedback with the team to improve upon how we conduct our video Customer Service Manager interviews. The candidate experience is very important at Square and we value your feedback. Best, The Square Talent Team

      Customer Service Manager Interview

      22 Feb 2016
      Anonymous interview candidate
      Saint Louis, MO
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Block (Saint Louis, MO) in Feb 2016

      Interview

      Received an email to submit a "video interview" (unless you're an actor, horrible way to judge someone IMO). First, you can't conduct the interview in a public area (such as a library) due to network constraints. After the "interview", there was no follow up, no contact information from the "HR Manager" to touch base after the interview and no follow up email even stating that you didn't get the position. I know I didn't get it when I saw they reposted the position.

      Interview questions [1]

      Question 1

      Standard interview questions
      Answer question
      avatar
      Block response
      10y
      Hi, Thank you for taking the time to write about your experience. We were really disappointed to read about your interview process — definitely not cool, and we're really sorry. We'll share your feedback with the team immediately. We will work to make sure that Square recruiters respond to candidates in a timely manner with a decision. Our video interview submission process allows us to scale our teams with the added benefit of enabling the candidate to show us why Square is for them. The candidate experience is very important at Square. We will re-evaluate the use of the video submissions. Thank you, again, we value your feedback. Best, The Square Talent Team