Barclays Customer Service Representative (CSR) interview questions
based on 40 ratings - Updated 30 Apr 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
79%
Applied online
Applied online
11%
Recruitment agency
Recruitment agency
4%
Recruiter
Recruiter
4%
Other
Other
4%
In person
In person
Interview search
40 interviews
Viewing 1 - 5 of 40 Interviews
Barclays interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Barclays with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 54.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Barclays overall takes an average of 39 days.
Common stages of the interview process at Barclays as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Phone interview: 33%
IQ intelligence test: 33%
Presentation: 33%
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2 one on one interviews before and after the group interview. The interviewers are not the same and they are competency based. The questions are role based but quite easy. Not as difficult as you would assume.
Applied online on their website , did a online test, had a phone call, then proceeded to having a face to face interview. In which they asked me 5 questions.
Interview questions [1]
Question 1
When did you use digital technology to help someone
Longwinded on line. Felt very impersonal and cold. Not an issue for some. But there was no personality. Lady was nice enough, answered questions. It was FTC - so might be why. Advised chance of staying after but didn’t really seem like a possibility at all.
Not really a positive or negative review. Just didnt leave me wanting to work there unless just a check.
Interview questions [1]
Question 1
A moment that I went above and beyond for a customer