The interview process was probably rhe most simple I'd experienced. I spoke to young lady on the phone for a preliminary interview leading to a face to face. The face to face seemed to be more of a formality as they'd already made an assessment based upon resume and The phone interview and schedule availability. Being that the position doesnt require a ton of previous CSR experience, my experience of 20 years was a slam dunk for them. The actual interviee took about 20-25 minutes to where I was informed I'd be informed within days, which I was.